How to Get Help

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1. Press F1

Consult Opera's built-in help files using the Help menu or quite simply pressing F1.

2. Search for information on line

If you have a question about Opera, chances are that other users have asked the same question. Answers to many frequent questions can be found on our Web page, so the fastest and easiest way to get help or information is to search for it on line:

FAQ - Frequently Asked Questions
The most frequently asked questions with answers from our knowledge base. The knowledge base contains answers to most of the questions our customers have. You can find a lot of useful information in the different categories.
Opera documentation
Go here for technical information about Opera, such as standards support (HTML, CSS, JavaScript)

The help file search field searches Opera's knowledge base directly provided you are on line.

3. Communicate with other Opera users

Opera has an active user community, and there are a lot of friendly people who exchange ideas and help each other. As part of Opera's user community, your voice is heard, and you can get help with your problems from knowledgeable people who have been using Opera for a long time:

My Opera Community
Our Web-based forums let you communicate with others through your Web browser.
Newsgroups
This is currently one of the most active user communities. Our newsgroups have a lot of traffic, and people are friendly and helpful. The server name is "news.opera.com". This server is free and open to the public.
Opera mailing lists
Here, you can subscribe to our mailing lists. The "Opera Users' list" allows you to communicate with other Opera users by e-mail.
Chat rooms on OperaNet
Join the Opera chat room or a chat room devoted to Opera discussion in your native language. Read more about chat in Opera to find out how to log on.

Many Opera employees participate in these discussions by reading and posting comments.

4. Report bugs

If you think you have found a bug, please check if the problem has already been discussed in the newsgroups or forums.

If you cannot find your issue reported there, it is important that you let us know about it by submitting a bug report through our Bug Tracking System (BTS). If you want to report a bug, please read more about how to do it.

Note that we will not be able to give you a personal reply to bug reports. If you have a problem you cannot find an answer to on line, you should contact our Customer Service Department.

5. Contacting us directly for help

You may purchase the Premium Support Plan, which entitles you to contact us directly through our Support Desk. You should bear in mind that we may not be able to respond immediately. While we usually reply within a day or two, increased traffic might lead to slower response times. We therefore strongly encourage people to look for information on line or to communicate with other users, to find a solution to their problem as quickly as possible.

When submitting a support request to our Support Desk, you should receive an automatically generated reply by e-mail, to confirm that your report has been received by us.

To contact our Customer Service Department, please go our on line Support Desk.

You need to register as a support desk user. This is done to allow both you and us to track the request and see to it that you actually received a reply. Please note that you must enter your Opera Premium Support Plan registration code in your profile when you register for the Support Desk.

If you submit a support request through our general contact form, your request will not be tracked, and you will also be informed of where to go for support.

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